A professional who operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency. Respnsibilities include:

• Operates telephone console to receive incoming calls for assistance.
• Questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.
• Scans status charts and computer screen to determine units available.
• Monitors alarm system signals that indicate location of fire or other emergency.
• Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.
• Types commands on computer keyboard to update files and maintain logs.
• Tests communications and alarm equipment and backup systems to ensure serviceability.
• May provide prearrival instructions to caller, utilizing knowledge of emergency medical techniques.
• May activate alarm system to notify fire stations.