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passenger service representative

A professional who renders variety of personal services to airline passengers requiring other than normal service, such as company officials, distinguished persons, foreign speaking passengers, invalids, and unaccompanied children. Respnsibilities include:

  • Greets and escorts distinguished persons to lounge or waiting area.
  • Transports special passengers between lobby and boarding area, using electric cart.
  • Gives aid to ill or injured passengers and obtains medical assistance.
  • Informs relatives of passengers whereabouts and condition.
  • Assists elderly persons and unaccompanied children in claiming personal belongings and baggage.
  • Prepares baby food for mothers with infants.
  • Accompanies foreign speaking passengers, or aliens traveling without visas, aboard airplane and introduces them to airplane-flight attendant.
  • Arranges for air commuter and ground transportation.
  • Teletypes or telephones down-line stations regarding special services for arriving passengers.
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