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house officer

A professional who patrols hotel or motel premises to maintain order, enforce regulations, and ensure observance of applicable laws. Respnsibilities include:

  • Patrols lobbies, corridors, and public rooms, confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents.
  • Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
  • Warns or ejects troublemakers, and cautions careless persons.
  • Obtains assistance for accident victims and writes accident reports.
  • Notifies staff of presence of persons with questionable reputations.
  • Assists management and enforcement officers in emergency situations.
  • Usually is not armed.
  • May enter and check rooms of guests suspected of leaving without paying bill to confirm suspicions and to seize any remaining personal property.
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Looja

  • Jason F
  • (United States of America)

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