Home > Term: hotel clerk
hotel clerk
A professional who performs any combination of following duties for guests of hotel or motel. Respnsibilities include:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to bellhop.
- Date stamps, sorts, and racks incoming mail and messages.
- Transmits and receives messages, using telephone or telephone switchboard.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Keeps records of room availability and guests' accounts, manually or using computer.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- May post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer.
- May make restaurant, transportation, or entertainment reservation, and arrange for tours.
- May deposit guests' valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or champagne for guests.
- May rent dock space at marina-hotel.
- May work on one floor and be designated Floor Clerk.
- May be known as Key Clerk; Reservation Clerk; Room Clerk or according to specific area in which employed as Front Desk Clerk.
- Sõnaliik: noun
- Valdkond/domeen: Professional careers
- Category: Occupational titles
- Company: U.S. DOL
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Looja
- Jason F
- 100% positive feedback
(United States of America)